Store Policy

CUSTOMER CARE

Because of the nature of our products, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Digital downloads

  • Items on sale


If for any reason you are unhappy with your item(s), you may return it to us within seven days of your original purchase date and we will provide a full refund. All goods must be returned unused in the same excellent condition as sent out.
We do not accept returns for custom orders ( unless items are received broken or damaged etc) as they are made to measure.Please keep in mind we make all of our RINGS up to order and we do NOT accept returns for them as they are bespoke jewelry .
If you gave us wrong size, it is possible to be resized for you , but you have to cover the delivery cost and resizing fee in some cases.
If you want to exchange your purchase you must contact us first. In some cases exchange is possible, but additional charges will apply.

Please keep in mind that refunds for returned jewelry will be deducted with $2.99 for AU orders and $7.99 for worldwide orders if you have received free shipping.

We can NOT be held responsible for any Customs Fees your country will charge when the package enters your country. The customer is responsible for any Customs Fees.

If an order comes back to us undelivered and you want it shipped again, the customer will be responsible to pay for the second shipping attempt, especially International shipping.

PRIVACY & SAFETY

We value your privacy!
Our website accepts all major credit cards trough our secure payment processing partners PayPal and Wix. No card details are held by us or by our website. Please note that we are unable to send our an order until payments has been received and cleared.

WHOLESALE INQUIRIES

Please contact us for inquiries!
Thank you.

 
PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

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